Android
Billing & Subscription
How can I get a refund?
Edited 18 days ago
Please make sure you've canceled your purchase: you can easily do so by following these instructions provided by Google Help . When you cancel a sub...
Are My Subscription and the Plan in the Application Connected?
Edited 4 months ago
The duration of your plan and subscription aren’t connected. Your personalised plan was created using the information you provided during registration...
How can I cancel the subscription?
Edited 4 months ago
Users can only cancel a subscription in the settings of their Google Account, as we don't have access to it and are not authorized to manage subscript...
How can I change my subscription period?
Edited 4 months ago
You can manage your subscription through Google by following these instructions . However, according to their procedure, a plan can only be upgraded ...
Is my subscription auto-renewable? Can I purchase a program for a single period of use?
Edited 4 months ago
Currently, we do not offer single-period purchase options. All subscriptions are auto-renewable. Your subscription will renew based on the period you ...
Can I upgrade my subscription?
Edited 4 months ago
If you want to upgrade your subscription from e.g., weekly or monthly to annual, you need to cancel your current subscription following these instruc...
Can I pause or postpone the subscription?
Edited 4 months ago
Unfortunately, it's not possible to pause or postpone the subscription, as it starts right after the purchase is confirmed.
I was charged twice for the same plan. What should I do?
Edited 4 months ago
If you feel that anything might have gone wrong with the charge or your subscription plan, please contact our customer team via the Contact Us form ...
How can I check my subscription details?
Edited 4 months ago
To view or change your subscription, just follow these instructions provided by Google Help.
How do I update my billing information?
Edited 6 months ago
You can easily change your payment method by following this instruction , provided by Google Help.
Login & Membership
How do I log in if I logged out of the app?
Edited 21 days ago
If you have an active subscription but you’re logged out, please follow these steps: Make sure that the Google account you’re using is the one you use...
Can I use the app if I change the device/OS?
Edited last month
Unfortunately, a cross-platform subscription is not available at the moment. It's possible to connect other iOS devices if you initially bought your s...
How do I reset the password if I forgot it?
Edited last month
In order to reset the password, please follow the steps below: Open the app and click on the 'Log in' button on the first screen as shown below: Tap ...
How can I delete my personal information?
Edited 3 months ago
To delete your personal information, please go to your account: Tap on ‘Personal details’: Scroll down and tap on ‘Delete personal data’: Please note...
How can I log in?
Edited 3 months ago
If you have an active subscription but you’re logged out or just want to use the app on another android device, please follow these steps: Make sure t...
Unsubscribe from emails
Edited 4 months ago
If you no longer want to receive any emails from us, you can unsubscribe from them at the bottom of the email using the ‘unsubscribe’ hyperlink, as sh...
How much does it cost to use your app?
Edited 4 months ago
Once you open the app and finish setting up a profile, you get to the payment screen with all the up-to-date information on the currently available su...
What payment methods are available?
Edited 4 months ago
We currently offer three payment methods: card, PayPal or Google Pay.
Is there a free trial?
Edited 6 months ago
Unfortunately, our app doesn’t offer a free trial. However, we do have sales from time to time, so we might offer the first week/month/three months at...
App’s features
How can I change the units?
Edited 18 days ago
In order to change the unit of weight from kilograms (kg) to pounds (lb) and/or the unit of length from centimeters (cm) to inches (in), please open t...
How can I log my activities?
Edited 18 days ago
If you want to add custom activities to the app, please follow these step-by-step instructions: Open Diary and tap on the Workout tab. Swipe up to Act...
How to change my calorie budget?
Edited 20 days ago
In regard to changing your daily calorie intake in the application, please follow these steps: 1. Click on the profile icon located in the upper-left ...
How can I log my own meals?
Edited 21 days ago
To log your own meals in the app, please follow these steps: Navigate to the Meals tab and select the desired meal category (e.g., breakfast, lunch, e...
How can I modify my fasting/eating window?
Edited 21 days ago
If you’d like to change your fasting time, just click on a pencil near your current fasting plan. Here you will be able to choose the fasting duratio...
How do you calculate the calorie targets?
Edited 22 days ago
The target amount of calories is suggested by your personal daily plan. The equation only gives you an idea of how many calories you’ve consumed per d...
How does the app track my steps?
Edited 22 days ago
Our app takes information from your device's activity manager to track your steps and speed, and whether the device is stationary or moving (walking/r...
How can I track my hydration?
Edited 4 months ago
Our Hydration tool on the “Diary” screen makes tracking your water intake simple. You can log various drinks and their amounts, and the app will calcu...
What is fasting?
Edited 4 months ago
Simply put, intermittent fasting is time-restricted eating that requires you to limit yourself to only eating during specific hours of the day. The mo...
How can I change my height/weight/units/email?
Edited 4 months ago
You can manage height, weight, units, and email in your profile inside the app. Go to 'Personal Details' to update parameters: You can change your ema...
Can I repeat the same workout?
Edited 6 months ago
Yes, you can certainly repeat a workout you have just completed. Once you finish it, it’s saved on your Workout Plan page. For example, if you create ...
Apps & Integrations
Can I sync Fitbit to Omo?
Edited 29 days ago
To set up this integration, please follow these steps: 1. Open the Omo app; 2. Go to Profile > Devices & Apps: 3. Click on the ‘Fitbit’ option: 4. ...
Will my plan be available on PC/TV?
Edited 4 months ago
Unfortunately, currently, the app doesn't offer the ability to cast workout videos from your phone to TV.
Technical issues & Troubleshooting
How can I report a bug?
Edited 4 months ago
If you’re noticing any unusual behavior of the app and would like to report a problem, please provide as many details as possible: Your device’s mode...
The workout won't start.
Edited 4 months ago
If you encountered this problem, please double-check if your internet connection works well and if you don’t have any VPN or Proxy services enabled, -...
The video won't load.
Edited 4 months ago
If you encountered this problem, please double-check if your internet connection works well and if you don’t have any VPN or Proxy services enabled, -...
The app will not open.
Edited 4 months ago
If you encountered this problem, please double-check if your internet connection works well and if you don’t have any VPN or Proxy services enabled, ...
The app does not track my steps.
Edited 4 months ago
Our app takes information from your device's activity manager to track your steps and speed, and whether the device is stationary or moving (walking/r...
I can not download the app because it is not compatible with my device.
Edited 4 months ago
Our application is compatible only with Android 9.0 and up, and if yours is an earlier one, the app cannot be installed unless you upgrade your operat...
Legal
Privacy Notice
Edited 29 days ago
You can check out our Privacy Policy via this link .
Refund Policy
Edited 4 months ago
If you purchased a subscription through Google Play and are eligible for a refund, you’ll have to request it directly from Google. To request a refund...
Terms of Use
Edited 4 months ago
You can check out our Terms of Use via this link .
Subscription Terms
Edited 6 months ago
You can check out our Subscription Terms via this link .